• Any cancellation to the order shall be made before the order is sent for shipping, to claim a refund of the paid amount. No refund shall be made once the product is shipped.

• Cancellation of order shall be made with mail with the subject: “Cancellation Request” and sent to contact@xyz.in

E-Mail shall contain the following details:

1. Order ID:

2. Cancellation Reason:

3. Cancellation shall be initiated after a formal order cancellation request is received at contact@xyz. And the amount will be credited to the same account from where it’s deducted within 7 to 10 days.

4. In case of Cancellation, bank transaction charges will be applicable and paid by the customer.

Refund Policy

1. Refund shall be made under the following conditions:

• Order was cancelled.

• Order was not delivered to the recipient. (This does not include the case for unfounded recipients)

• If there is any complaint regarding the quality of the product being delivered, we will enquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

2. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer; we are not liable for any loss or claim beyond the amount actually paid by the customer.

3. Any discounted or exempted amount cannot be claimed for a refund.

4. Any extra amount credited to www.petone.in account may be considered for order enhancement but will not be refundable.

5. In all matters concerning Cancellation and refund Online Delivery shall have the deciding hand.

6. Online Delivery may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

7. Cancellation shall be initiated after a formal order cancellation request is received at contact@xyz.in The amount will be credited to the same account from where it’s deducted within 7 to 10 days.

Returns

It is understood between www.petone.in that returns be accepted and calculated within select parameters:

1. Any returns due to default of the company of damaged product or bad product quality will be taken into the consideration.

2. However www.petone.in will enquire about this and take action against it.

3. Any returns due to default of the company of the damaged product or bad product quality will be taken into the consideration.

4. Return should reach as before 10 days from the date Purchase.

5. Shipping cost for return product should be borne by the customer at their own risk.