Terms & Conditions

Welcome to Josera India. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our website.

1. About Us

This website is operated by Brands-In-Motion Pvt Ltd.

Registered Office Address

2/22, Block 2, Kalkaji Extension, Kalkaji, New Delhi, Delhi – 110019

Email: joseraindia@gmail.com
Website: Josera India

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into binding contracts
  • The information provided by you is accurate and complete

3. Products & Services

We make every effort to display accurate product descriptions, pricing, and images. However:

  • Product packaging may vary from images shown on the website
  • Availability of products is subject to stock
  • We reserve the right to discontinue products at any time without prior notice

4. Registration & User Accounts

To access certain services, users may be required to create an account by providing accurate and complete information.

Users are responsible for:

  • Maintaining the confidentiality of login credentials
  • All activities conducted through their account
  • Providing updated and accurate information

We reserve the right to suspend or terminate accounts in case of misuse, fraudulent activity, or violation of these Terms.

5. Pricing & Payments

  • All prices are listed in INR (₹) and include applicable taxes unless stated otherwise
  • We reserve the right to change pricing without prior notice
  • Payments are processed securely through third-party payment gateways

We are not responsible for payment failures caused by banking systems, technical issues, or third-party payment providers.

6. Orders & Acceptance

After placing an order, you will receive an order confirmation email or message.

We reserve the right to:

  • Accept or reject any order
  • Cancel orders due to stock issues, pricing errors, or suspected fraudulent activity
  • Limit quantities purchased per customer

If an order is cancelled after payment, the refund will be processed to the original payment method.

7. Shipping & Delivery

Estimated delivery timelines are provided for convenience only and may vary due to:

  • Courier delays
  • Weather conditions
  • Operational issues
  • Remote locations
  • Public holidays or unforeseen circumstances

We are not liable for delays caused by third-party logistics or courier partners.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy available on the website.

Products once opened or used may not be eligible for return due to hygiene and safety reasons.

9. Intellectual Property

All website content including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Videos
  • Website design

are the intellectual property of Josera India or its licensors and may not be copied, reproduced, distributed, modified, or used without prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to the website or servers
  • Upload malicious software or harmful content
  • Misuse promotional offers, coupons, or discounts
  • Copy or scrape website content using automated tools

Violation of these terms may result in suspension of access and legal action.

11. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, availability, or policies of external websites and services.

12. Limitation of Liability

Josera India and Brands-In-Motion Pvt Ltd shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business
  • Delays or interruptions in website availability
  • Allergic reactions or pet-specific sensitivities
  • Technical issues beyond reasonable control

Customers are advised to consult veterinarians before changing pet diets or introducing new pet food products.

13. Privacy

Your use of the website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in the Privacy Policy.

14. Offers, Discounts & Coupons

We may provide promotional offers, discounts, or coupon codes from time to time.

Unless otherwise specified:

  • Coupons are valid for single use only
  • Offers may be time-limited or subject to stock availability
  • Coupons cannot be exchanged for cash
  • Misuse of promotional offers may result in cancellation of orders or account suspension

15. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the revised terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

17. Contact Information

Address: 2/22, Block 2, Kalkaji Extension, Kalkaji, New Delhi, Delhi – 110019
Email: joseraindia@gmail.com
Website: Josera India