Shipping Policies

Thank you for shopping with Josera India. We are committed to delivering your orders safely and efficiently across India. Please read our Shipping Policy carefully for details regarding order processing, shipping timelines, and delivery.

1. Order Processing

  • All orders are typically dispatched within 48 hours after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp on your registered contact details.

2. Shipping Coverage

We currently deliver across most locations in India. However, delivery availability may vary for:

  • Remote areas
  • Restricted pin codes
  • Locations not serviceable by courier partners

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote Locations: 5–10 business days

Most orders are delivered within 5–7 business days depending on the delivery location and courier partner availability.

Delivery timelines are approximate and may vary due to:

  • Weather conditions
  • Courier delays
  • Festivals or public holidays
  • Operational disruptions
  • Natural calamities
  • Transportation issues
  • COVID-19 or other unforeseen circumstances

4. Shipping Charges

  • All prepaid orders, irrespective of order value, qualify for free shipping across India.
  • Cash on Delivery (COD) is available for eligible orders.
  • Free shipping is available for COD orders above ₹1000.
  • For COD orders below ₹1000, a flat shipping charge of ₹150 will apply.
  • Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.

5. Courier & Delivery

We utilize the services of trusted and reliable courier partners to fulfill all orders. While we strive to ensure timely deliveries, delays may occasionally occur due to courier operational load, weather conditions, natural calamities, transportation disruptions, COVID-19 related restrictions, or other unforeseen circumstances beyond our control.

Josera India shall not be held liable for delays caused by third-party courier services or circumstances beyond reasonable control.

6. Order Tracking

Once your order is dispatched, tracking details will be shared through your registered email address, SMS, or WhatsApp number.

Customers can track their shipment directly through the courier partner’s website using the tracking information provided.

7. Delivery Attempts

Courier partners may attempt delivery multiple times. If the customer is unavailable or the delivery address is incorrect:

  • Additional delivery attempts may be delayed
  • Re-shipping charges may apply
  • Orders may be returned to origin

Please ensure accurate shipping details while placing your order.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with:

  • Do not accept the delivery, if possible
  • Take clear photos/videos immediately
  • Contact our support team within 48 hours of delivery

Email: joseraindia@gmail.com

9. Missing or Delayed Orders

In the event your order is not received within the estimated timeline, please contact our customer support team at joseraindia@gmail.com, and we will initiate a comprehensive shipment investigation with the logistics partner.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Address: 2/22, Block 2, Kalkaji Extension, Kalkaji, New Delhi, Delhi – 110019
Email: joseraindia@gmail.com
Phone: +91 9990300946
Website: Josera India