Return & Refund Policies

At Josera India, customer satisfaction and pet safety are our top priorities. We strive to ensure that all products delivered meet the highest quality standards. Please read our Return & Refund Policy carefully before placing an order.

1. Non-Returnable Policy (Verification at Handover) All pet food and consumable products are Strictly Non-Returnable once accepted and handed over.

  • Customers must inspect the outer packaging and verify the product condition at the time of delivery before sharing the delivery OTP / signing the proof of delivery.
  • If the parcel is physically damaged, leaked, tampered with, or contains an incorrect item, the customer must reject the delivery on the spot and return it directly to the delivery courier.
  • Once the package is accepted (or OTP shared), the order is deemed verified and accepted by the customer. No return, replacement, or refund requests will be entertained after successful handover.

2. Return / Rejection Eligibility Returns are only accepted at the doorstep during handover under the following conditions:

  • Outer packaging is physically damaged, torn, or leaking.
  • Package seal is tampered with prior to handover.
  • Wrong product delivered (mismatch with order).
  • Product received past its expiration date.

3. Non-Returnable Scenarios Under no circumstances will returns or refunds be processed for:

  • Products accepted and verified at the time of delivery (post-OTP verification).
  • Opened, unsealed, or used pet food products due to strict hygiene and health safety standards.
  • Accidental orders or wrong variant/flavour selected by the customer.
  • Items purchased on clearance, promotional sales, or special discounts.

4. Refund Policy

  • Rejected at Handover: If a shipment is rejected at delivery due to verified transit damage or wrong item delivery, a full refund or replacement will be initiated once confirmed by the courier partner.
  • Refund Timeline: Approved refunds will be credited to the original payment method within 7–10 business days.
  • Order Cancellations: If Josera India cancels an order due to stock unavailability or logistical constraints, a 100% refund will be issued.

5. Order Cancellation Policy

  • Orders can only be cancelled before dispatch.
  • Once the package has been dispatched or handed to the logistics partner, cancellation requests cannot be accepted.
  • To request a pre-dispatch cancellation, send an email to joseraindia@gmail.com with the subject line: “Cancellation Request - [Order ID]”.

6. Contact Us For any questions regarding our policy, reach out to our team:

  • Address: 2/22, Block 2, Kalkaji Extension, Kalkaji, New Delhi, Delhi – 110019
  • Email: joseraindia@gmail.com
  • Phone: +91 9319367333/+91 9990300946
  • Website: Joseraindia.com